Frequently Asked Questions

The website offers a Staff Directory to help you locate department and staff contact information. 

Several of our buildings and departments have direct phone numbers to help expedite your phone call:

• Utility Billing & Finance | 630-896-1357
• Police Department (Records & Admin) | 630-897-8707
• Police Department (Non-Emergency) KenComm Dispatch | 630-553-0554
• Public Works Department | 630-896-9241
• Village Hall | 630-896-8080

Visit the Staff Directory to find all department and staff contact information.

Village Hall | 200 N. River St.
Mondays through Fridays: 8A-4:30P 

Public Works | 991 Knell Rd.
Mondays through Fridays: 7A-3P

Police Department (Lobby/Records) | 10 Civic Center Ave.
Mondays: 8A-7P
Tuesdays through Fridays: 8A-4:30P

New Year's Day
Martin Luther King Day 
President's Day 
Memorial Day 
Juneteenth
Independence Day
Labor Day
Veterans Day
Thanksgiving Day 
The Day After Thanksgiving
Christmas Eve
Christmas Day

On these holidays, Village Administrative Buildings will close for observation. Patrol Officers and Public Works (on-call staff) remain on duty to serve our residents and community. 

IMPORTANT NOTE REGARDING HOLIDAY WASTE COLLECTION (GARBAGE & RECYCLING)
The holidays listed above do not necessarily impact waste collection. LRS has a different holiday observation schedule. Please visit the Garbage & Recycling web page to see which holidays affect garbage collection. 

LRS recognizes six holidays annually: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day

If you experienced excellent service or have feedback to help us improve our process, we want to hear from you. It is best to contact the Department directly.

Village Hall
Building, Permits, Code Enforcement & Zoning | 630-896-8080 | permits@montgomeryil.org
Utility Billing & Finance | 630-896-1357 | waterbilling@montgomeryil.org

Public Works
Streets, Sewer, Streetlights, Sidewalks, Trees | 630-896-9241

Police Department
Download the File and Officer Acknowledgment or Complaint brochure for more information, or call 630-897-8707.

In instances of extreme heat or cold, the Village of Montgomery has protocols for opening our public building spaces as warming or cooling centers. This is offered only in instances of longstanding temperatures below 0 degrees or in the upper 90s, or a large area affected by a sustained power outage expected to last several hours. 

In these cases, the following Village facilities will open temporarily to the public:

MONTGOMERY POLICE DEPARTMENT | 10 Civic Center Ave. | 630-897-8707
If conditions warrant a warming or cooling center, the Police Department will open the lobby area 24/7 with access to restrooms and a water fountain. 
Please contact the police department in advance to confirm access.

VILLAGE HALL | 200 N. River St. | 630-896-8080
This building is open as a warming or cooling center during regular business hours only, 8A-4:30P, Monday through Friday, with access to restrooms and a water fountain.

Additional Resources for Warming & Cooling Centers by County:

Kane County

Kendall County

Yes, once two (2") inches of snow or more fall, all cars and personal property must be removed and placed into driveways or garages to allow our Public Works Department the best access to streets for the safe removal of snow. Any failure to do so may result in an ordinance violation/parking ticket by the Montgomery Police Department. 

The Village Code states that "It shall be unlawful for any person to park a motor vehicle or, if parked, to allow a motor vehicle to remain parked or standing in any public street or alley during or after a snowfall in which there is an accumulation of two inches of snow or more. This prohibition shall remain in effect until the street or alley has been plowed or the snow has been removed therefrom. A village street shall not be deemed to have been plowed until the lane of traffic nearest the curb has been plowed or the snow has been removed therefrom." 

Additionally, "Whenever a police officer of the village finds a vehicle parked in violation of this section and where such vehicle constitutes an obstruction to traffic, interferes with the use of streets or in any other manner creates a dangerous or unsafe condition, such vehicle is declared a nuisance and a hazard to public safety; and the police officer may cause the removal of such vehicle to a public garage or other place of safety during snow removal operations of the village on such streets; and the expense of such removal and storage in such public garage shall be paid by the owner or operator of the vehicle in addition to any other penalties imposed by this chapter."

KANE COUNTY FOREST PRESERVES
- Offering a variety of forest preserve spaces, camping, shelters, dog parks, boat and canoe launches, and more! View the Kane County Forest Park, Trail, & Facility Map.

KENDALL COUNTY FOREST PRESERVES
- Offering a variety of forest preserve spaces, lakes, event venues, and nature programming. 

FOX VALLEY PARK DISTRICT
- Offering Parks, Trails, Lakes, Fishing, Disc Golf, Skate Park, Dog Parks, Pools, Splash Pads, and more! View the FVPD Park, Trail, & Facility Map. 

OSWEGOLAND PARK DISTRICT
- 66 parks across 1,301 acres, view Park Listings & Locations

Kane County: For locations, contact Kane County Government Center at 630-232-5980. Forest Preserves are open from 8:00 a.m. until sunset, 365 days a year. Kendall County: For locations, contact the Kendall County Forest Preserve District at 630-553-4131. Forest Preserves are open from 8:00 a.m. until dusk, 365 days a year.

GARAGE & YARD SALES
Residential garage or yard sales are allowed and considered a temporary use, but limited to no more than three (3) days per period, twice per year. 
Permits are not required (Municipal Code: Chapter 10).

SECOND HAND, RUMMAGE, OR SIDE-WALK SALES (RESIDENTIAL OR BUSINESS)
For a business sidewalk or public rummage sale, or a residential property selling second-hand items (not personal property), permits are required and can be obtained through the Community Development Department, including the Second Hand Dealer's License (Municipal Code: Chapter 10) or a Special Temporary Use Permit. 

**IMPORTANT INFORMATION ABOUT SALE SIGNAGE & PROMOTIONAL MARKETING**
Signage for any sale (residential or business) is not to exceed six (6) square feet in area. Signs may be placed at the curb in residential areas on the day(s) of the sale only and must be removed upon the close of the sale. Signs may not be placed on utility poles or any other public property. (See 12.06 Temporary Signs in the Village's Unified Development Ordinance)

These energy assistance programs are run through the county in which you reside. 

KANE COUNTY
Community Contacts, Inc. | 100 S. Hawthorne, Elgin, IL 60123 | 847- 697-8800 | mail@cci-hci.org

KENDALL COUNTY
LIHEAP |  Low Income Home Energy Assistance Program
Please call Kendall-Grundy Community Action at 630-553-8051 to schedule an appointment.

The Village of Montgomery does not offer CPR classes to the public, but at times, our counties and local fire districts do. 

Aurora Township Fire Protection District | 630-898-2121
Bristol Kendall Fire Protection District | 630-553-6186
Montgomery and Countryside Fire Protection District | 630-897-0622
Oswego Fire Protection District | 630-554-2110
Sugar Grove Fire Protection District | 630-466-4513

Kane County Training & Education Opportunities

The website offers an FAQs Module, which staff maintain to help residents and business owners find answers to their most frequently asked questions.

Residents and business owners can use the Interactive Zoning Map find the zoning district an address falls within as well as any specific ordinances related to the property.

For even more information, the Village has launched My Montgomery, a geographic information systems (GIS) mapping platform designed to provide residents, businesses, and developers easy access to valuable community data and zoning information.

Visit Maps | Montgomery, IL - Official Website to learn more. Additional information and access to the Montgomery Unified Development Ordinance (UDO), which contains zoning information and regulations, can be found at Zoning | Montgomery, IL - Official Website. 

Before you start your next home or business project, check whether you need a building permit. Building permits help ensure that all construction in the Village of Montgomery meets safety standards, protects property values, and complies with Village codes.

Permits are typically required for:
- New construction, additions, or remodels (including basements and attics).
- Decks, porches, patios, and garages
- Fences and sheds, please review HOA standards, as often fence heights or the ability to have sheds are restricted by subdivision guidelines and authorities.
- Roof, siding, and window replacements that involve structural work.
- New electrical or plumbing work.
- Driveways.
- Pools, hot tubs, or spas.

Permits are typically not required for:
- Painting, wallpapering, or other cosmetic updates.
- Installing new flooring or carpeting.
- Replacing cabinets, countertops, or fixtures without moving plumbing or wiring.
- Water heater, A/C or furnace replacements.
- Minor repairs like replacing a few shingles or a broken window pane.

Why Permits Matter

Building permits help keep our community safe and ensure that your project is done right. They also help avoid costly corrections later and make it easier to sell your home when the time comes.

If you’re not sure whether your project requires a permit, contact the Village’s Community Development Department before getting started. We’re happy to help guide you through the process.

Learn more or apply for a permit: Applications / Permits | Montgomery, IL - Official Website. 

The Village of Montgomery does not rebate or credit for these activities. In some instances, Fox Metro will allow for a credit on your sewer bill for these activities. You can reach them at 630-892-4378 or online at foxmetro.org.

You may have a leak. View our YouTube Video: High Water Bills for information on how to check your home and toilets for leaks. Additional reasons for a potential high water bill could include doing extra watering outside during the growing season or increased usage for summer fun, such as sprinklers, pools, and other water games.

We are here to help! Please call the Utility Billing Department at 630-896-1357 before calling a plumber; this can help save you money in the long run, as we can help guide you to what the issue may be through our ability to track your usage.

Traffic crash reports can be purchased from the Montgomery Police Department for a $5 fee five days after crash occurred, they can also be conveniently purchased online through BuyCrash for a $15 fee.

Paying Your Ticket

You can pay your ticket online 24/7 by visiting:
Other Village Payments 
Use your ticket’s “C” number as your reference number when making a payment.

You may also pay in person at:
Montgomery Police Department
10 Civic Center Ave.
Montgomery, IL 60538

Accepted Payment Methods:

• Credit/Debit Card 
• Cash (exact amount only)
• Check
• Money Order
• After Hours Drop Box

Please make checks payable to: Village of Montgomery

Online (Available 24/7):
Submit your request through the Village of Montgomery’s website using the Parking Ticket Review Form.

In Person:
Montgomery Police Department
10 Civic Center Ave.
Montgomery, IL 60538

Where you pay your traffic ticket depends on the court location assigned by the officer. You can find the court location at the bottom of your ticket.

Kane County

Court Locations:

• Aurora Branch Court: 1200 E. Indian Trail, Aurora
• Kane County Judicial Center: 37W777 Illinois Route 38, St. Charles

Payment at the Kane County Circuit Clerk’s Office:

• In Person: 540 N. Randall Rd., St. Charles
• Online: Kane County Circuit Clerk Website

Kendall County

Court Location:
Kendall County Courthouse
807 John Street, Yorkville

Payment Options:

• In Person: 807 John Street, Yorkville
• Online: Kendall County Circuit Clerk Website

The Village of Montgomery is located in both Kane and Kendall counties and has a working partnership with the animal control offices in each. Please understand that calls for barking dogs, dogs at large, dog bites, or other animal investigations that occur within the Village of Montgomery jurisdiction should be reported to the Montgomery Police Department by contacting (630) 553-0554. Neither Kane nor Kendall County Animal Control investigate loose dogs or pick them animals from residences within the Village of Montgomery limits.

For more information regarding Kane or Kendall Animal control and their specific duties, please visit their webpages:

Kane County Animal Control

Kendall County Animal Control  

For wildlife and/or birds, the following agencies can be contacted for assistance:

Fox Valley Wildlife in Elburn 630-365-3800

Prairie State Wildlife 630-687-3414

Chicago Bird 773-988-1867

You can request your report online 24/7 via the Village of Montgomery’s website: FOIA - Police Department

Alternatively, you may request a copy in person at:
Montgomery Police Department
10 Civic Center Ave.
Montgomery, IL 60538

Please call our Records Dept. at (630) 897-8707 ext. 9060 or 9061 to inquire.

Please Note: Under the Freedom of Information Act (FOIA), public bodies have five business days—starting the first business day after your request is received—to respond.

There are Officers patrolling the streets of Montgomery every minute of every day. We appreciate your eyes and ears in assisting us to make your neighborhood safer. Please remember, you are not bothering us. If you have an emergency, please call 911 immediately. Otherwise, please call (630) 553-0554 to be connected to KenCom, our dispatch center. If you are unsure if you have an emergency, please call 911. We would rather you be safer than sorry.

Remember, if you see something, say something.

For any emergency, request a police officer, firefighter or paramedic to be dispatched to a location. If the call is merely to ask for information, or to talk with a certain police officer or fire officer, it is better to use that department’s administrative phone number. The administrative phone numbers are as follows: 

• Montgomery Police Department (630)897-8707 
• Bristol Kendall Fire Department (630)553-6186 
• Oswego Fire Department (630)554-2110 
• Aurora Township Fire Department (630)898-3222 
• Sugar Grove Fire Department (630)466-4513 
• Montgomery Countryside Fire (630)897-0622

If you believe that your mailbox has been damaged during snow removal efforts, please contact the Village’s Public Works Department at (630) 896-9241, Monday thru Friday, between 7:00 am-3:00 pm (excluding village holidays). Once reported, a public works supervisor will conduct a field review of the damage and respond back to you.

Yes. As of August 1, 2024, stickers are required for landscape bags, containers, and brush bundles. Stickers are required for yard waste and organics disposal only. LRS garbage and recycling containers do not need stickers. Garbage and recycling programs remain unchanged.

- One sticker will be required for each: 30-gallon landscape waste bag (50lb limit), 35-gallon customer-owned container (50lb limit), and 4ft x 4ft tied bundle of brush or branches.

- Stickers do not expire until the end of the current contract term, July 31, 2031, so stickers purchased in year one are good for seven years.

Residents utilizing LRS (the Village refuse hauler), may put out unlimited garbage and recycling each week. From April through November, residents may utilizing yard waste stickers to dispose of yard waste and organics. There is no limit to how many bags (with stickers) can be collected each week. In addition, LRS offers a variety of options for weekly pick up of one bulk item or white item. Plus quarterly, they offer opportunities for residents to sign up for a special Household Hazardous Waste (HHW) or Electronic Waste (e-waste) collection curbside. 

Yes. The Village refuse hauler (LRS Recycling) allows for one Bulk item and one White Good per week at no additional charge. 

For additional questions or to report any issues such as trash not being picked up, please contact LRS Customer Service at 844-633-3577 or by email at service@LRSrecycles.com. 

The Municipal Code can be found by clicking here.

FOIA is the Illinois Freedom of Information Act. Under the Illinois Freedom of Information Act (5ILCS 140), records in possession of public agencies may be accessed by the public upon written request. 

All requests pertaining to the Police Department must be submitted in writing via email to records@ci.montgomery.il.us or submitted through this REQUEST FORM. 

All other requests must be submitted in writing via email to cpantoja@montgomeryil.org or submitted through this REQUEST FORM. 

All solicitors must obtain a license from the Village of Montgomery before engaging in any door-to-door solicitation within Village limits. For details on the application process and requirements, please visit the Village Clerk’s page.

A Temporary Use Permit is required for each block party and can be filled out online or at the Village Hall. If you are planning on having a block party, there are several steps that need to be taken. The application must be filled out at least 7 days in advance of the proposed block party. Failure to do so may result in the inability of police and fire to attend along with the availability of having barricades delivered. The block party application needs to include the proposed date, time and location of the block party. If barricades are needed, please include a drawing with the cross streets of the barricade locations. Also if you are interested in having the police department or fire department attend your block party, please include that under the additional comments area. 

Please visit the Block Party page for more info and application: Block Parties

Those looking for press releases or media inquiries can reach out to the Communications Manager, Kristina Nemetz, at knemetz@montgomeryil.org or 331-212-9010.

Follow the Village of Montgomery and the Montgomery Police Department across multiple platforms and stay informed.

Facebook
@MontgomeryIL
@MontgomeryILPD

Instagram
@VillageOfMontgomery
@MontgomeryILPD

YouTube
@MontgomeryIllinois

LinkedIn
@MontgomeryIL

The Village hosts several events throughout the year. Events are designed to engage the whole family and a variety of interests. In addition, the Village strives to create opportunities to engage the community and bring business owners to celebrate our hometown and fantastic community.

• Arbor Day Tree Dedication  | Saturday after Arbor Day
• Concerts in the Park | Third Thursday throughout the summer (Schedule Changes Annually)
• Montgomery Fest | Third weekend in August
• Historic Preservation Commission's Cemetery Walk | First Wednesday in October
• River Run | First Saturday in October
• Halloween Safety Event | October
• Montgomery Merry & Bright Tree Lighting | First Sunday in December 
• Senior Lunch program | Second Tuesday of the month

There are several ways to get involved with the Village of Montgomery to make a difference in your community. Volunteer opportunities include assisting with events, joining committees and commissions, adopting fire hydrants during snowy months, keeping sewer grates clean of leaves and snow, and scouting for service projects. 

To volunteer with the Village, contact the Community Events & Engagement Coordinator at rboeing@montgomeryil.org.

While the Village does its best to promote the exciting happenings of our residents and businesses, we do have limitations and guidelines in place. Please contact the Community Events & Engagement Coordinator at rboeing@montgomeryil.org to discuss how the Village may assist with the engagement and promotion of your events or initiatives.

A community board is available at Village Hall for groups or events looking to post a flyer or information. 

Absolutely. Our staff does its best to ensure the information on our website and social media pages is up to date and accurate, but maintaining that information is a lot of work. If you find anything you believe is incorrect, do not hesitate to reach out to communications@montgomeryil.org. We truly love receiving feedback and input from our residents and stakeholders. 

The Village has guidelines for external organizations that wish to use our branding. To get a copy of our guidelines and obtain approval, contact the Communications Manager at communications@montgomeryil.org. 

The Village's social media pages are monitored by Communications staff, who do their best to respond to direct messages as time permits. Due to the number of social media pages maintained by the Village, it is not possible for staff to respond to each comment on each post. If you have a specific question, it is best to contact the appropriate department or send a direct message through Facebook, Instagram, or a direct email to communications@montgomeryil.org.